Contacting Us - Frequently Asked Questions
Please read this material carefully so you can get your questions answered as quickly as possible.
Stamp Design Questions
Q: How can I customize a stamp? Is it hard?
A: Customizing a stamp is easy and fun! (We should know!)
1. Click on the design you like.
2. Options such as postage rate and size appear in the green box on the right.
3. To add monograms, names, dates, or other wording. Click on CUSTOMIZE IT in the bottom right corner of the green box.
Q: Can I use my own photo, drawing, or idea to make a stamp?
A: Yes.
To start with a blank stamp, click on any of the blank stamps below to access the design page:
To add your own photo to an existing stamp, follow these steps:
1. Click on the stamp you like.
2. Click on CUSTOMIZE IT in the bottom right corner of the green box that appears on the right hand side of the page.
3. Click on ADD IMAGES.
4. The system walks you through each step.
Q: What denominations do the stamps come in?
A: All sample stamps are shown in a denomination of $.0.44, but are also available in the following denominations: $0.28, $0.61, $0.64, $0.78, $0.95, $1.39, and $4.95.
Q: How are stamps sold?
A: Stamps are sold in sheets of 20.
Q: Do the stamps come in different sizes?
A: Yes, the stamps come in three physical sizes: small, medium, and large.
Q: How much do the stamps cost?
A: The cost depends on the face value and the physical size of the stamps.
To check current pricing, just click on any stamp and the stamp pricing will come up on the right hand side of the new screen.
Q: How can I contact the stamp designers at Artistic Postage if I have other stamp design questions?
A: Please send an e-mail to: Info@ArtisticPostage.com
Customer Service Questions
All orders are processed in association with Zazzle.com.
Zazzle processes the payment information, prints the stamps, and ships your order directly to you.
Artistic Postage does not see or have access to your financial information or your order status. (We just get a report of all orders placed.)
Q: How long does it take to receive my stamps?
A: Zazzle processes and ships all stamp orders within 48 hours (excluding Sundays). Stamp orders are mailed to you. Overall, allow about 5 or 6 days for the stamps to arrive with standard shipping. Zazzle also offers expedited shipping options.
Q: Once I place an order, how can I check on it?
A: Visit the customer support page at Zazzle for online tracking of your order as well as for any other customer service questions about your actual order.
You can also reach Zazzle by phone for questions before or after ordering, or even for help with the ordering process. The customer service center phone number is:
1-800-980-9890
Phone Service Hours
Mon - Fri: 8 AM - 6 PM PST (11 AM - 9 PM EST)
Sat - Sun: Closed
Q: Does Zazzle have a guarantee on postage stamps?
A: Yes. Zazzle offers a full satisfaction guarantee with replacement or refund options. Please see the Zazzle site for details when you place your stamp order.
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